Shipping policy
📦 Shipping Policy
Thank you for shopping with us at URBAN brand's urbanonlineshop.com ! We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below.
📍 Shipping Area
We currently ship only within the United States, including all 50 states.
We do not offer international shipping at this time.
🚚 Shipping Methods & Delivery Times
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Standard Shipping (3–7 business days)
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Expedited Shipping (2–3 business days) – optional at checkout
Note: Shipping times begin after your order has been processed and shipped.
🕒 Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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You'll receive a confirmation email with tracking information once your order has shipped.
💲 Shipping Rates
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Shipping costs are calculated at checkout based on order weight and delivery location.
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Free shipping may be offered for qualifying orders or promotions.
📦 Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can use this number to track your package through the carrier’s website.
❗ Shipping Issues
If your package is lost, damaged, or delayed, please contact us at [your email address] within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.
🏠 Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly entered addresses.
If you have any questions about your order or shipping, please contact our support team at tungalag@urban.mn